Privacy Policy

1. Introduction

Innovation Tools Hub ("we", "us", "our") operates an online language school offering English, Spanish and French courses. We respect your privacy and aim to be transparent about the information we handle. By using this website you acknowledge the practices described in this policy.

2. Information We Collect

We collect only the information needed to respond to enquiries, provide our services and operate the website. This falls into two broad categories: information you provide to us directly and limited information collected automatically when you use the website.

3. Information Provided by Users

You may provide information when you contact us by email, phone or through the enquiry form. This can include:

• your name;
• your email address and, if you choose, phone number;
• the language you are interested in and your approximate level;
• any other details you choose to include in your message.

4. Contact and Enquiry Information

The enquiry form on our Contact page does not store your data on this website. When you submit it, your device's email application opens with a pre-filled message addressed to [email protected]. Your information reaches us only if you choose to send that email.

5. Automatically Collected Information

Like most websites, our hosting infrastructure may process technical information such as your IP address, browser type, device type, pages requested and the date and time of access. This information is used to deliver the website, maintain security and diagnose technical problems.

6. Cookies and Similar Technologies

We use browser storage that is strictly necessary to remember your cookie choices. We do not currently use analytics or marketing cookies. For details, please read our Cookie Policy.

7. How Information Is Used

We use personal information to:

• respond to your questions and enquiries;
• provide information about our courses;
• arrange and deliver online language services you request;
• maintain the security and functionality of the website;
• comply with legal obligations.

8. Educational Enquiry Data

Information about your learning goals, language of interest and current level helps us recommend a suitable starting point. We use this information only for the purpose of responding to your enquiry and providing our educational services.

9. Analytics

We do not currently use third-party analytics tools on this website. If we introduce analytics in the future, we will update this policy and our Cookie Policy and, where required, request your consent before any non-essential analytics run.

10. Marketing Technologies

We do not currently use marketing or advertising tracking technologies on this website. Any future use will be disclosed in this policy and will respect your consent choices where required by law.

11. Third-Party Service Providers

We may rely on trusted providers for services such as website hosting, email and video-conferencing for online lessons. These providers process information on our behalf only as needed to provide their services and are expected to protect it appropriately.

12. Information Sharing

We do not sell your personal information. We may share information with service providers as described above, when required by law, to protect our rights or the safety of others, or in connection with a business transfer, subject to appropriate safeguards.

13. International Data Considerations

Because we serve learners in several countries, your information may be processed in the United States or other countries where we or our service providers operate. Where required, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers.

14. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including responding to enquiries, providing services and meeting legal, accounting or reporting requirements. When information is no longer needed, we delete or anonymise it.

15. Data Security

We use reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

16. User Choices

You can choose not to provide personal information, although we may then be unable to respond to your enquiry. You can update your cookie choices at any time using the "Cookie Preferences" link in the website footer.

17. Marketing Preferences

We will only send marketing communications where permitted by law. You can ask us to stop sending marketing messages at any time by contacting [email protected].

18. Privacy Rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, to object to certain processing and to receive a copy of your data. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

19. European / EEA Privacy Information

If you are in the European Economic Area, we process personal information on legal bases such as your consent, the performance of a contract or steps taken at your request before entering a contract, compliance with legal obligations and our legitimate interests in operating and improving our services. You have the right to lodge a complaint with your local data protection authority.

20. UK Privacy Information

If you are in the United Kingdom, you have rights under UK data protection law similar to those described for the EEA. You may contact the Information Commissioner's Office (ICO) if you have concerns about how your information is handled.

21. Canadian Privacy Information

If you are in Canada, we handle personal information in accordance with applicable Canadian privacy law. You may request access to and correction of your personal information and may contact the Office of the Privacy Commissioner of Canada with concerns.

22. Australian Privacy Information

If you are in Australia, you may request access to or correction of your personal information. If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).

23. Relevant US Privacy Information

Residents of certain US states may have additional rights regarding their personal information, such as the right to know, delete or correct data and to opt out of the sale or sharing of personal information. We do not sell personal information. To make a request, contact us using the details below.

24. Children's Privacy

Our website and courses are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

25. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.

27. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact: