1. Introduction
We want learners to feel confident when arranging online language services with us. This policy describes the general principles we apply to cancellations and refunds. The specific terms that apply to your purchase will be confirmed to you in writing before you pay.
2. Scope
This policy applies to online language services arranged directly with Innovation Tools Hub, including English, Spanish and French courses and related learning materials.
3. Course Purchases
Before you purchase a course, we will provide the course details and the cancellation and refund terms that apply. Please review them carefully and contact us with any questions before confirming.
4. Individual Lessons
Where individual lessons are offered, the terms for rescheduling or cancelling a lesson will be communicated at the time of booking.
5. Course Packages
Where lessons are offered as a package, the treatment of unused lessons on cancellation will be set out in the terms provided at purchase.
6. Subscription Services
If subscription-based services are offered, information about renewal and how to cancel will be provided before you subscribe.
7. Cancellation Requests
You may request cancellation of a service by contacting us in writing. Please include your name, the email address used when arranging the service and details of the service you wish to cancel.
8. Refund Eligibility
Refund eligibility depends on the terms provided at the time of purchase, the services already delivered and your rights under applicable consumer protection law. We review each request fairly and individually.
9. Services Already Delivered
Lessons or services that have already been delivered are generally not refundable, except where required by law or where a service was not provided as described.
10. Digital Educational Materials
Digital materials that have been accessed or downloaded may not be eligible for a refund, subject to applicable law. Any such conditions will be explained before purchase.
11. Third-Party Fees
Fees charged by banks or payment providers, such as currency conversion charges, are outside our control and may not be refundable.
12. Technical Issues
If a lesson cannot take place because of a technical problem on our side, we will work with you to reschedule or find another suitable solution. Please let us know promptly if you experience technical difficulties.
13. Student Inactivity
Not attending lessons or not using a service does not automatically cancel it. If you wish to stop, please submit a cancellation request so we can process it.
14. How to Request Cancellation / Refund
Email [email protected] or call +1 (201) 907-0007 with your name, contact details, the service concerned and the reason for your request. We will acknowledge your request and explain the next steps.
15. Approved Refund Processing
Approved refunds are issued to the original payment method where possible. Processing times can vary depending on your bank or payment provider.
16. Changes to Policy
We may update this policy from time to time. Changes do not affect purchases made under terms previously provided to you.
17. Contact Information
For cancellation or refund questions, contact:
Innovation Tools Hub
Address: Robison Hall, 1000 River Rd 4th FL, Teaneck, NJ 07666, US
Phone: +1 (201) 907-0007
Email: [email protected]
Website: innovationtoolshub.com